The Right Questions: Navigating through Clients

Today’s post is all about questions. The right ones to answer, how to gauge what your client really needs and how to turn this into a positive experience for both of you. I cannot tell you how many times the processes of billing, work, and content can be distorted and all because the right questions were not asked. Some people might have a client that offers them an hourly rate with a certain set amount of hours. As a freelancer you must try to work all of them—they were offered—unless the client specifies this in the beginning.

If not then you need to ask them. Some clients might still question a bill even after you have sent them the work. Perhaps they felt that research, followup, consultations and phone calls outbound for research purposes should have taken less time. Stick with your instinct, and your recorded time-if it took you that long then bill. When they question offer them a detailed paper, if they need to cut the hours back because they did not expect you to reach that workload then let them know you still need to be paid for the work you did.

Paying is the worst part for many clients, especially budget friendly ones. This set-which represents the majority want the most for their money. They will try to get you to work harder and faster to maximize their input. Don’t feel intimidated stick to your guns. If they only allotted 6 hours and want 30 hours of work you advise them it will take extra time and they will be billed.

If they refuse—mark them on your do not work list and move on. There are so many people out there that want to pay you what you are worth, that understand writing and research, marketing and development and eBooks’ are time consuming.

The process of acquiring clients is a constant weeding out. Keep yourself confident and move on.

Ask:

Would you like to advise me of how many hours you can afford?

Please let me know how you feel we need to spend the time you allotted based on your project?

Is there anything I can do to help you expedite this project?

Be professional. Be confident and be honest. Some clients will make you feel like you underperformed because you could not get 4000 words done in an hour—leave them by the roadside unless they are reasonable after a conference. Then look on the horizon for clients who respect you. Take in a movie, leave the computer and gain perspective.

Good luck.

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